A leading travel management group in Abu Dhabi was experiencing growing operational challenges in managing invoice quality checks across multiple business units. With increasing transaction volumes, the organization required a robust validation process to ensure billing accuracy, revenue protection, and compliance with customer agreements.
The company relied on an in-house finance team to perform invoice verification and quality control activities. However, rising employee costs, resource constraints, and scalability concerns prompted the organization to explore an outsourcing model. This is where Skybook Global stepped in with its specialized Travel BPO and Finance Outsourcing expertise.
In accordance with our client confidentiality policy, the organization’s name has not been disclosed. All operational and financial details have been shared with client consent.
The travel group processed thousands of travel-related invoices every month, each requiring detailed validation before billing customers. The quality check process covered:
Maintaining a dedicated in-house quality control team resulted in high salaries, housing and transportation allowances, gratuity liabilities, leave salary provisions, annual air ticket obligations, visa and administrative processing costs, and office infrastructure expenses — all of which compounded rapidly as the team scaled.
During peak travel seasons, invoice volumes increased significantly, creating processing bottlenecks and delays that impacted customer billing cycles.
Manual verification processes occasionally resulted in incorrect pricing, missed approvals, unbilled services, and collection mismatches — directly affecting profitability and client satisfaction.
Skybook Global designed a dedicated Quality Check Outsourcing Model specifically for the travel industry. The Skybook team implemented a structured invoice quality control framework covering five core areas:
Skybook Global deployed a dedicated travel finance quality control team comprising travel industry specialists, finance professionals, invoice auditing experts, and revenue assurance analysts. The transition was completed without disrupting ongoing operations. The outsourced team integrated seamlessly with the client’s finance department, operating under defined SLAs and quality benchmarks.
The following breakdown compares the true all-in cost of maintaining one dedicated Quality Check Executive in Abu Dhabi against the Skybook Global outsourced equivalent. All figures are indicative estimates for one resource.
| Cost Component | Monthly (AED) | Annual (AED) |
|---|---|---|
| Basic Salary | 5,000 | 60,000 |
| Housing Allowance | 2,000 | 24,000 |
| Transportation Allowance | 1,000 | 12,000 |
| Other Benefits | 500 | 6,000 |
| Visa & PRO Charges (monthly amortized) | 350 | 4,200 |
| Total Monthly Direct Employment Cost | 8,850 / 106,200 p.a. | |
| Additional Cost | Annual (AED) |
|---|---|
| Gratuity Provision | 5,000 |
| Leave Salary (30 days) | 8,850 |
| Annual Air Ticket | 2,000 |
| Medical Insurance | 2,000 |
| Visa, Emirates ID & PRO Processing (one-time/renewal) | 3,500 |
| Office Seating & Infrastructure | 12,000 |
| IT Equipment & Software Licenses | 3,000 |
| Total Additional Annual Employer Cost | 36,350 |
| Description | In-House (AED/yr) | Skybook Global (AED/yr) |
|---|---|---|
| Direct Employment Cost | 106,200 | — |
| Additional Annual Employer Obligations | 36,350 | — |
| Dedicated QC Resource (all-in) | — | 43,800 |
| Infrastructure, IT & Licenses | Included above | Included |
| Management Oversight & Reporting | Employer liability | Included |
| Leave Coverage & Backup | Operational gap | Included |
| Visa, PRO & Admin Processing | Included above | Included |
| Total Annual Cost | AED 142,550 | AED 43,800 |
| Metric | In-House (AED/mo) | Skybook Global (AED/mo) |
|---|---|---|
| Effective Monthly Cost (all-in) |
In-House
AED 11,879
|
Skybook Global
AED 3,650
|
| Monthly Saving with Skybook |
Savings
AED 8,229/month
AED 98,750 per year
|
|
| Cost Reduction Achieved |
Note: Skybook Global’s all-in monthly cost of AED 3,650 is inclusive of the dedicated resource, infrastructure, IT platform, reporting, management oversight, leave backup, and visa/PRO support. All figures are indicative estimates. Actual costs vary based on scope and service level.
Skybook’s quality assurance process significantly reduced invoice errors and ensured customer billing accuracy — including accurate pricing validation, reduced billing disputes, improved customer trust, and better compliance with contractual terms.
By validating every invoice before submission, Skybook helped identify missing billable items, incorrect pricing entries, approval gaps, and collection mismatches — reducing revenue leakage and improving overall profitability.
The client’s finance leadership team was freed from manual verification activities, enabling them to focus on strategic financial planning, cash flow management, and business growth initiatives.
Skybook’s outsourced model enabled flexible resource allocation, faster invoice turnaround times, consistent quality standards, and business continuity support during Hajj, Eid, and summer peak periods.
| Outcome | Result |
|---|---|
| Cost Reduction | More than 69% — monthly cost under AED 4,000 |
| Annual Savings | AED 98,750 per resource per year |
| Invoice Accuracy | Significantly improved |
| Revenue Leakage | Substantially reduced |
| Billing Disputes | Minimized |
| Processing Efficiency | Increased |
| Scalability | Peak-season ready with flexible resource model |
| Customer Satisfaction | Enhanced |
A leading Abu Dhabi travel group successfully transformed its invoice quality control operations by partnering with Skybook Global. Through specialized Travel BPO and Finance Outsourcing services, Skybook Global implemented a comprehensive invoice verification framework covering LPO validation, client approval checks, pricing verification, and collection reconciliation.
The result was a more efficient, scalable, and cost-effective operation that reduced overall quality check costs by more than 69% — bringing the total monthly cost to just AED 3,650 per resource — while improving billing accuracy and protecting revenue.
By eliminating the hidden costs of in-house employment — including visa processing, gratuity provisions, leave coverage, infrastructure, and management overhead — Skybook Global delivered a transformation that went far beyond simple salary savings.
To know more about Travel Accounting & Travel Auditing Service, schedule an appointment with our experts.