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How SkyBook is assisting Travel Agency to cut salary expense through outsourced Travel Operations

Case study

How SkyBook is assisting Travel Agency to cut salary expense through outsourced Travel Operations?

How SkyBook is helping Travel agencies in the Middle East in this pandemic period to successfully outsource their Travel Operations thereby cost saving adding value to their clients?

Year 2020 & current year 2021 has been consecutive years of great disruption for the Travel Tourism Industry. This has opened eyes on how to run the business efficiently effectively by reducing the cost. Travel agencies has also started outsourcing their operations, Finance, Digital Marketing etc. to offshore companies so that min 40–50% of their monthly recurring expenses to overcome this crisis. This includes outsourcing their Accounting Book-keeping Services, Management Auditing, Consulting, Travel Operation, digital Marketing to offshore companies. SkyBook Global is a business outsourcing venture of Nucore Software Solutions (One of the successful Travel Technology provider through their flagship product TRAACS). SkyBook Global is a professional business outsourcing and consulting company for the Travel Industry, helping Travel agencies to outsource their Travel operations. SkyBook Global is driven and operated by a team with extensive Travel agency experience.

What Travel outsourcing services are provided by SkyBook?

SkyBook provides outsourcing services to below verticals of a Travel Agency 

  • Travel Operations & Consulting
  • Accounting Services & Auditing
  • Digital Marketing

What is meant by Travel Operations outsourcing?

SkyBook provides outsourced resources/staff for front-office management of a Travel Agency. This helps travel agency to scaleup their operations at reduced cost. Outsourcing is provided to below front office operations :

Main Task of Ticketing Reservation Agent is Quotation Preparation, Ticket Reservation, Issuance, Refund and Re-Issuance.

Assisting in filling Visa Application Forms, Supporting documents preparation, providing information and requirements for process visa. 

Handling Holiday related enquiries, package preparation, pricing, quotation preparations etc.

Providing Strategic Supports for Business Development, Digital Marketing, B2B/B2C Booking Engine, Vendor Analysis & Product Development.

How do SkyBook provide Travel Operations Outsource to clients in Qatar, UAE, Saudi Arabia, Oman & Kuwait?

SkyBook ensures below to provide superior quality service

  • A dedicated GCC experienced staff will be assigned to the client.
  • Staff will be available as per actual office hours of the Travel Agency.
  • All enquiries (Email, Calls, Social Media enquiries) will be attended by the outsourced staffs as per signed Service Level Agreement (SLA).

What are the Benefits for the clients through Travel Operations outsourcing?

Clients benefit on the following through Travel Operations outsourcing 

  • Quality staff hiring
  • Reduced manpower cost
  • No Hiring cost
  • No HRA
  • No yearly commitment like ESB, Leave salary
  • No long-term commitments
  • Monthly reports with productivity

What are the Requirements /Prerequisite from client for Travel Operations outsourcing?

For best quality results through Travel operations outsourcing, below are the basic requirements from the clients

  • Email id created under company email id.
  • Supplier access (Amadeus, Travelport. Low-cost Airlines, Hotel suppliers) to attend customer enquiries.
  • All enquiries (EmIP telephone (Only for voice support)ail, Calls, Social Media enquiries) will be attended by the outsourced staffs as per signed Service Level Agreement (SLA).

What Travel outsourcing services are provided by SkyBook?

SkyBook provides outsourcing services to below verticals of a Travel Agency 

  • Travel Operations & Consulting
  • Accounting Services & Auditing
  • Digital Marketing

What is meant by Travel Operations outsourcing?

SkyBook provides outsourced resources/staff for front-office management of a Travel Agency. This helps travel agency to scaleup their operations at reduced cost. Outsourcing is provided to below front office operations :

Main Task of Ticketing Reservation Agent is Quotation Preparation, Ticket Reservation, Issuance, Refund and Re-Issuance.

Assisting in filling Visa Application Forms, Supporting documents preparation, providing information and requirements for process visa. 

Handling Holiday related enquiries, package preparation, pricing, quotation preparations etc.

Providing Strategic Supports for Business Development, Digital Marketing, B2B/B2C Booking Engine, Vendor Analysis & Product Development.

How do SkyBook provide Travel Operations Outsource to clients in Qatar, UAE, Saudi Arabia, Oman & Kuwait?

SkyBook ensures below to provide superior quality service

  • A dedicated GCC experienced staff will be assigned to the client.
  • Staff will be available as per actual office hours of the Travel Agency.
  • All enquiries (Email, Calls, Social Media enquiries) will be attended by the outsourced staffs as per signed Service Level Agreement (SLA).

What are the Benefits for the clients through Travel Operations outsourcing?

Clients benefit on the following through Travel Operations outsourcing 

  • Quality staff hiring
  • Reduced manpower cost
  • No Hiring cost
  • No HRA
  • No yearly commitment like ESB, Leave salary
  • No long-term commitments
  • Monthly reports with productivity

What are the Requirements /Prerequisite from client for Travel Operations outsourcing?

For best quality results through Travel operations outsourcing, below are the basic requirements from the clients

  • Email id created under company email id.
  • Supplier access (Amadeus, Travelport. Low-cost Airlines, Hotel suppliers) to attend customer enquiries.
  • All enquiries (EmIP telephone (Only for voice support)ail, Calls, Social Media enquiries) will be attended by the outsourced staffs as per signed Service Level Agreement (SLA).

How much does it cost for Travel Operations outsourcing?

The main purpose of Travel Operations outsourcing is to provide qualitative services at reduced cost. SkyBook guarantees 30-60% discount in the existing cost of operations for a Travel agency through outsourcing. Even though cost varies based on various criteria below is an approx. cost per resource for Travel Operations outsourcing

Ticketing & Reservation Consultant (with 3+ years GCC Experience)

AED / QAR / SAR 3,250 per month*

Visa Consultant (with 3+ years GCC Experience)

AED/QAR/SAR 3,250 per month*

Holidays Consultant (with 4+ years GCC Experience)

AED/QAR/SAR 3,750 per month*

*Prices are indicative prices and may change

One of the greatest advantages of Travel operations outsourcing for a Travel agency is that the staff/outsourced resource will be supervised & monitored by SkyBook Travel Management team, is driven and operated by a team with extensive Travel agency experience. 

How SkyBook guarantee uninterrupted service & quality through Outsourcing?

SkyBook is operating in UL Cyberpark, Kozhikode which is one of the Best IT parks in Kerala, India. 

Some of the unique services provided here are :

  • High bandwidth Internet connectivity (with backup connections)- uninterrupted internet service.
  • 100% Power back-up for all electrical supply including Central Air-conditioning.
  • Best in class IT infrastructure & well interior office settings.
  • 24x7 working atmosphere with secured atmosphere.

How SkyBook secures client Data?

SkyBook is a venture powered by Nucore Software Solutions. Data security is one of the highest priority assignments for the group. SkyBook understand the importance of client information and data security. SkyBook will ensure to avoid any kind of security breach and safeguard our client’s financial data and business information. SkyBook also perform a regular monitoring of all systems and processes as to understand the importance of data of the valuable customers.

Below actions are taken to secure the client data : 

  • Restricted access for systems for unauthorized IP address.
  • Periodic check of Activity Logs.
  • NDA Signed by all staff members.
  • Employees get access to modules/files on a need basis.
  • No access of external hardware's /Removable Drives to Workstation.
  • Many websites are blocked for employee access.
  • Uploads /downloads restricted for outside channels.
  • Secure emails are used by employees.
  • Periodic Review of Data Security through IT Audits.
  • Workstations and networks are protected by Antivirus and anti-malware.

How SkyBook guarantee uninterrupted service & quality through Outsourcing?

SkyBook is operating in UL Cyberpark, Kozhikode which is one of the Best IT parks in Kerala, India

Some of the unique services provided here are :

  • High bandwidth Internet connectivity (with backup connections)- uninterrupted internet service.
  • 100% Power back-up for all electrical supply including Central Air-conditioning.
  • Best in class IT infrastructure & well interior office settings.
  • 24x7 working atmosphere with secured atmosphere.

How SkyBook secures client Data?

SkyBook is a venture powered by Nucore Software Solutions. Data security is one of the highest priority assignments for the group. SkyBook understand the importance of client information and data security. SkyBook will ensure to avoid any kind of security breach and safeguard our client’s financial data and business information. SkyBook also perform a regular monitoring of all systems and processes as to understand the importance of data of the valuable customers.

Below actions are taken to secure the client data : 

  • Restricted access for systems for unauthorized IP address.
  • Periodic check of Activity Logs.
  • NDA Signed by all staff members.
  • Employees get access to modules/files on a need basis.
  • No access of external hardware's /Removable Drives to Workstation.
  • Many websites are blocked for employee access.
  • Uploads /downloads restricted for outside channels.
  • Secure emails are used by employees.
  • Periodic Review of Data Security through IT Audits.
  • Workstations and networks are protected by Antivirus and anti-malware.

Contact us now to enquire on Travel Operations outsourcing for Travel agency, or request a free consultation.

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